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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / QR Code Anchoring just...
Service | Customer Service, Contact Center, Fie...
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QR Code Anchoring just stays in scanning mode

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Posted on by Community Member

I've created a guide and when trying to anchor it to my environment it just keeps staying in scanning mode.

I have verified that my QR code meets all the requirements outlined and it just doesn't seem to get recognized.

I've opened D365 Guides on my Device, I open the Guide that I would like to anchor as an operator, then see the "scanning" message and outline to align my physical QR code with. Nothing happens when aligned and I have tried moving in and out, the green squares match my physical print out exactly.

I have no idea what I am doing wrong. 

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  • Verified answer
    RyanN Profile Picture
    RyanN on at
    RE: QR Code Anchoring just stays in scanning mode

    Hi amab

    Ugh...that's frustrating.

    Can you check to make sure that you've granted Guide permissions to the camera on the device via settings.

    support.microsoft.com/.../turn-on-app-permissions-for-your-camera-in-windows-10-87ebc757-1f87-7bbf-84b5-0686afb6ca6b

    Ryan

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: QR Code Anchoring just stays in scanning mode

    Ok, that was it. You saved me quite a bit of continued frustration. Thank you!

  • RyanN Profile Picture
    RyanN on at
    RE: QR Code Anchoring just stays in scanning mode

    Awesome! Happy guiding!

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