attach file option should be enabled while creating a portal comment..

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Posted on by Shrutika patil42 Microsoft Employee

hello all,
need help for below issue.

I have a form to create a portal comment on one of customer service app and I have an attach file column but when I try to create portal comment. It says that I need to create a record first to attach file.

is there any way to solve this issue or any other way to get attach file option when we create new record.

This Is the form I am using.

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Leah Ju Microsoft Employee on at

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Hi Shrutika patil42,

The type of 'attach file' column should be File.

To use the File type column you need to create the record first.

So you should save current portal comment firstly, then you can attach file successfully.

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah
Shrutika patil42 Microsoft Employee on at

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i knew this. but without saving we can allow user to add file ??
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Leah Ju Microsoft Employee on at

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Hi Partner,

This is by-design, we can't change it.

If you don't want to save records manually, you can try to use js code to save it automatically.

https://community.dynamics.com/blogs/post/?postid=c4da8cbe-6d41-ee11-bdf3-00224827e5d4