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Can anyone confirm if Unified Service Desk by default does not have a default chat feature? (In my knowledge, there is none.)
When I say default, it is a configurable/pre-configured chat feature for USD. Without using 3rd party applications or tools(e.g Live Assist, Parature Chat).
Do you know any articles where I can refer to for confirmation?
Thanks in advance!
Regards,
Marjorie
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