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ACH/Wire payment for Customer refund

Posted on by 122

My client asks if an ACH file can be generated for refund to their customer. By referring the steps to print check from Customer payment journal, I setup a customer bank account and AR method of payment for ACH and process Generate payment in Customer payment journal. Then an error comes up "Payment must be a credit amount greater than zero".

I did not see this error with check refund...what is the cause of this error? Does it mean that ACH payment is not supported for customer refund?

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