Supply chain | Supply Chain Management, Commerce

Issue with product listings on the commerce demo fabrikam channel/site

(0) Share

Report

Posted on by Community Member

I´m running into some issues i´ve not been able to pinpoint yet. We have set up a commerce demo site with the site builder and fabrikam front end theme/set up using the commerce evaluation.

Everything seems to work fine, except the product listing pages where we are running into an issue with the following error:

Request GET manage.commerce.dynamics.com/.../22565426194 failed with status 500.

An error has occurred.

Please provide the Instance field details when you contact support.

I´ve checked the statuses and jobs in D365, and can´t find any specific leads on where it might be an issue.

Catalogs and channels are published and working fine.

I have the same question (0)

All responses (4)

Answers (0)

Suggested answer

Ramune on at

Like (0)

Report

Hi Nahh,

I will leave this for the community to answer. Let's see if anybody has experienced the same and can advise for you anything.

If you will not get any help, please create a MS support ticket.

Was this reply helpful? Yes No
AamirKhan 85 on at

Like (0)

Report

Hi Nahh / Ramune Peckyte,

I am facing the same issue the product listing pages where I am running into an issue with the following error:

Request GET manage.commerce.dynamics.com/.../5637144644 failed with status 500.

An error has occurred.

Please provide the Instance field details when you contact support.

In HQ I verified that scheduler jobs applied successfully in the download session.

Please help me to get rid of this.

Was this reply helpful? Yes No
Community Member on at

Like (1)

Report

I had the same issue and i ran the channel database job which solved the problem.

Was this reply helpful? Yes No
SergeyP 2,928 on at

Like (1)

Report

Do you have any correlation ID, like RequestId, ActivityId, CorrelationID, ... in the response? Does the response contain any readable error text? You could grab that via the browser's F12 Dev tools or by leveraging a tool capable of intercepting http traffic, such as Fiddler for instance.

Was this reply helpful? Yes No