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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Imports failed - Async...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Imports failed - Async service throws Sql exception

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Posted on by Johnny Raj 5

Hello everyone,

User loaded 25k records for custom entity and 8k records successfully processed and remaining records failed with below SQL exception. 

“ErrorMessage: Unhandled Exception: Microsoft.Crm.CrmException: WorkflowDataAccess: Unexpected number of records selected. Expected: 1, actual: 0. Query: System.Data.SqlClient.SqlCommand. at Microsoft.Crm.Asynchronous.DataAccessBase.ExecuteSqlCommandAndProcessRecords(IDbCommand command, RecordProcessor recordProcessor, Int32 expectedSelectedRecords) at Microsoft.Crm.Workflow.WorkflowDataAccess.RetrieveWorkflowInstanceState(Guid instanceId) at Microsoft.Crm.Workflow.ActivityHost.StartWorkflowExecution(Activity workflow, ICommonWorkflowContext context) at Microsoft.Crm.Workflow.ActivityHostBase.StartWorkflow(ICommonWorkflowContext context, Activity preLoadedActivity) ErrorCode:-2147220970 ResultCode:10 Machine:” “ A Microsoft Dynamics CRM Asynchronous Processing Service operation of type %2 has failed”

Really appreciate if you could share your thoughts & insight.  

Environment: Production Environment (On-Premise)

Version: CRM 2016 (8.0.0.1088) (DB 8.0.0.1095)

Thank you.

I have the same question (0)
  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,985 Moderator on at

    Hi,

    Can you check import file log and check the detailed error log.

    CQ40.PNG

    Also check system job and check the detailed error. You can also check event log on web server for detailed error.

    I would also recommend you to restart async service. Finally you can log support ticket with microsoft to investigate this issue further.

    If found helpful, Please mark my answer verified.

  • SS-01100907-0 Profile Picture
    SS-01100907-0 Microsoft Employee on at

    Hi,

    Please increase the database time out period and verify.

    Thanks,

    Soumen

  • Johnny Raj Profile Picture
    Johnny Raj 5 on at

    User reload the same file and processed successfully. we will try to increase the time out and keep you posted.

    Thank you for your time & support.

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