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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Form capture not working
Customer Insights - Journeys forum

Form capture not working

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Posted on by Michele Cristofani 45

Hi,

I've tried the Dynamics 365 for Marketing form capture on a form in my company website. The first trial went ok, but the further seem not to work.

The insights for the new website are still ok (visits are tracked), but the new form capture counts 0 visits and 0 submissions.

(with "new website" i mean: i created a new website in dynamics with the same remote url, and updated the script on my real website page).

Steps i did:

  1. Creating the dynamics website with the url of my website page
  2. Add the web tracking and form capture scripts to the page, provided by dynamics, and re-published it
  3. Created the form capture, providing the page url and adding the field mappings

Regards

Michele

Categories:
Marketing Pages Forms and Surveys
  • Lauren17 Profile Picture
    Lauren17 20 on at
    RE: Form capture not working

    Hi Michele

    I have the same issue. How did you resolve it so that the submissions pulled through?

    Thanks

  • Suggested answer
    Michele Cristofani Profile Picture
    Michele Cristofani 45 on at
    RE: Form capture not working

    Hi,

    Maybe was because i've left the previous tracking script in the page.

    I've created a new one and it works.

    Thanks!

  • Suggested answer
    Vivek_Singh Profile Picture
    Vivek_Singh 385 on at
    RE: Form capture not working

    Hi Michele Cristofani,

    Thanks for reaching out!!

    I tried and it is working. Could you please send more details of the instance you using.

    MicrosoftTeams_2D00_image-_2800_7_2900_.png

    Also, you can refer to document to follow the steps. This may guide you with correct steps.

    Hope this helps!!

    Regards,

    Vivek Singh

    If this resolves your query then please do mark it as verified!!

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