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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Routing a record to a ...
Microsoft Dynamics CRM (Archived)

Routing a record to a queue item from a custom entity

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Posted on by MituCRMing 270

Hello,

I have a workflow that creates a record (custom entity) when certain criteria are met. Once the record is created, I would like to move those records to a queue. So I have created a Queue and in my workflow I added the step Command Action to route to the Queue Item. On the set properties I choose the Queue I created but on the target I don't have the option to pick the custom entity. The only options I have is Email, Case, and Appointment. How do I configure the target to route to my custom entity?AddToQueue.PNG

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  • MituCRMing Profile Picture
    MituCRMing 270 on at
    RE: Routing a record to a queue item from a custom entity

    I followed what it was suggested above and create a custom workflow activity, I registered the dll and added that into my workflow however I am getting the below message when I test the workflow

    "There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing."

      at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.CreateInternal

    (Entity entity, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, Dictionary`2 optionalParameters)

      at Microsoft.Crm.Extensibility.OData.CrmODataExecutionContext.CreateOrganizationResponse(Entity entity)

      at Microsoft.Crm.Extensibility.OData.CrmODataServiceDataProvider.CreateEdmEntity(CrmODataExecutionContext context, String edmEntityName, EdmEntityObject entityObject, Boolean isUpsert)

      at Microsoft.Crm.Extensibility.OData.EntityController.PostEntitySetImplementation(String& entitySetName, EdmEntityObject entityObject)

      at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func)

      at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)

      at lambda_method(Closure , Object , Object[] )

      at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)

      at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)

    --- End of stack trace from previous location where exception was thrown ---

      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

      at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()

    --- End of stack trace from previous location where exception was thrown ---

      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

      at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()

    --- End of stack trace from previous location where exception was thrown ---

      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

      at System.Web.Http.Dispatcher.HttpControllerDispatcher.<SendAsync>d__1.MoveNext()

  • Dynamics Objects 365 Profile Picture
    Dynamics Objects 365 550 on at
    RE: Routing a record to a queue item from a custom entity

    Hi,

    According this MS official doc, only All customizable entities can be enabled for queues. :( --> https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/queue-entities

    As a workaround, I would suggest to link this Custom Entity to an Customizable entity (e.g. Task, etc. ) and move that task to the Queue. This way you will be able to track your custom entity inside a queue.

  • MituCRMing Profile Picture
    MituCRMing 270 on at
    RE: Routing a record to a queue item from a custom entity

    How do I change the custom workflow to point to the custom entity?

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: Routing a record to a queue item from a custom entity

    okay , looks like this custom workflow associated with this workflow takes only case, appointment and email inputs. you will have to change your custom workflow or create a new one which accept the new custom entity as input parameter and within code adds it to the queue.

    docs.microsoft.com/.../sample-create-custom-workflow-activity  

  • MituCRMing Profile Picture
    MituCRMing 270 on at
    RE: Routing a record to a queue item from a custom entity

    I tried that but I still don't see the custom entity I created in the target, the options stays the same  Case, Appointment, Email

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: Routing a record to a queue item from a custom entity

    Hi,

    Did you define your new custom entity as "Activity Entity"? Only Activities can be added to a queue. so just dont need a custom entity but rather a custom activity entity.  While creation using the option below you can create a new activity entity.

    note : you cannot change it now - you will have to delete  and re-create the entity.

    33614.1.png

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