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I am trying to pass a prechat question to context variable. later on I want to use that question to find the correct state.
Please help me in how can I pass the pre chat conversation question to Context variable.
Hi Furqan,
We can define the pre-chat variables and other context variables in our Power Virtual Agent. We do this by adding a “Question” into any topic in our BOT.
You can refer the following links for more details:
https://d365goddess.com/pass-customer-data-from-pre-chat-survey-to-pva/
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