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How to pass pre chat survery response to context variable?

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Posted on by Furqan Majeed

I am trying to pass a prechat question to context variable. later on I want to use that question to find the correct state.

Please help me in how can I pass the pre chat conversation question to Context variable.

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RE: How to pass pre chat survery response to context variable?

Hi Furqan,

We can define the pre-chat variables and other context variables in our Power Virtual Agent. We do this by adding a “Question” into any topic in our BOT.

You can refer the following links for more details:

https://neilparkhurst.com/2021/08/20/omnichannel-for-customer-service-pass-pre-chat-survey-details-to-virtual-agent/

https://d365goddess.com/pass-customer-data-from-pre-chat-survey-to-pva/

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