Dynamics Community Forum Thread Details

Hi,

I've had a handful of users "corrupt" their CRM for Outlook entities to where the entity isn't accessible except through the IE client. For the entity that fails to load, this message shows in the ribbon: "Waiting for a page to be retrieved from a CRM server". If they wait long enough it might show, "Retrieval of a page from a CRM server failed due to an error."

Causes:

1) Having a pinned view that contains a column of a deleted field
2) Possibly somehow editing the views in a way (whether using Outlook features or CRM) that causes a glitch in GUID formatting on the database, causing the below errors.

Resolutions:

1) Remove the deleted field from the advanced find view columns in advanced find.

2) We'll be looking at the table entries in the SQL database to see how the GUID formatting looks and compare it to healthy tables. It is likely something wrong with the GUID formatting in one specific pinned advanced find view for the Activities entity in CRM for Outlook. We may end up having the user delete/edit the identified problematic advanced find view, delete all personal views for the Activities entity, or in a worst case scenario, we'll need to recreate the CRM user record to force it to unpin the view.

3) I found a SQL script to run against the CRM database, but running SQL against the database isn't supported...

update UserEntityUISettings
set TabOrderXml = NULL
where OwnerId = '645CF03B-ECE5-E011-9978-00155D650A09'
and ObjectTypeCode = 1

Source: http://social.microsoft.com/Forums/en/crm/thread/4649c2c7-31d9-4ef7-909e-4c312cbd8f73

Here's the log file errors generated while replicating the issue:

>ShellFrame constructor: Grid control initialized [2012-08-02 10:17:34.101] Process:OUTLOOK |Organization:2********-****-****-****-***********6 |Thread: 1 | Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: | GuidResult.SetFailure at GuidResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument,

String failureArgumentName, Exception innerException)
at Guid.TryParseGuid(String g, GuidStyles flags, GuidResult& result)
at Guid..ctor(String g)
at CrmTabContainer.CreateStartingTabs()
at CrmTabContainer..ctor(ShellFrame shell, String entityType)
at <>c__DisplayClass6.<.ctor>b__0()
at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
at ShellFrame..ctor(ExplorerWrapper explorerWrapper)
at ShellManager.GetShellFromEntityType(Explorer explorer, String entityType, IClientOrganizationContext context)
at ExplorerWrapper.SetupMenus(String context, Boolean removeCurrentMenus)
at ExplorerWrapper.AttachToFolder()
at ExplorerWrapper.<CheckFolderSwitch>b__12()
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
at ExplorerWrapper.CheckFolderSwitch()
at ExplorerWrapper.explorer_FolderSwitch()
at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at Delegate.DynamicInvokeImpl(Object[] args)
at DelegateWrapper.Invoke(Object[] args)
at ComEventsMethod.Invoke(Object[] args)
at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)

at ExplorerWrapper.<CheckFolderSwitch>b__14(Exception ex)
at <>c__DisplayClassa.<TryFilterAllCatch>b__8(Exception ex)
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
at GuidResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument,
String failureArgumentName, Exception innerException)
at Guid.TryParseGuid(String g, GuidStyles flags, GuidResult& result)
at Guid..ctor(String g)
at CrmTabContainer.CreateStartingTabs()
at CrmTabContainer..ctor(ShellFrame shell, String entityType)
at <>c__DisplayClass6.<.ctor>b__0()
at ExceptionFilter.TryFilter(Action body, Predicate`1 filter, Action`1 catchClause)
at ShellFrame..ctor(ExplorerWrapper explorerWrapper)
at ShellManager.GetShellFromEntityType(Explorer explorer, String entityType, IClientOrganizationContext context)
at ExplorerWrapper.SetupMenus(String context, Boolean removeCurrentMenus)
at ExplorerWrapper.AttachToFolder()
at ExplorerWrapper.<CheckFolderSwitch>b__12()
at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)
at ExplorerWrapper.CheckFolderSwitch()
at ExplorerWrapper.explorer_FolderSwitch()
at RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
at RuntimeMethodHandle.InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at Delegate.DynamicInvokeImpl(Object[] args)
at DelegateWrapper.Invoke(Object[] args)
at ComEventsMethod.Invoke(Object[] args)
at ComEventsSink.System.Runtime.InteropServices.NativeMethods.IDispatch.Invoke(Int32 dispid, Guid& riid, Int32 lcid, INVOKEKIND wFlags, DISPPARAMS& pDispParams, IntPtr pvarResult, IntPtr pExcepInfo, IntPtr puArgErr)

> HandleException: Unhandled Exception: System.FormatException: Unrecognized Guid format.
at System.Guid.GuidResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument, String failureArgumentName, Exception innerException)

at System.Guid.TryParseGuid(String g, GuidStyles flags, GuidResult& result)
   at System.Guid..ctor(String g)
   at Microsoft.Crm.Application.SMWrappers.CrmTabContainer.CreateStartingTabs()
   at Microsoft.Crm.Application.SMWrappers.CrmTabContainer..ctor(ShellFrame shell, String entityType)
   at Microsoft.Crm.Application.SMWrappers.ShellFrame.<>c__DisplayClass6.<.ctor>b__0()
   at Microsoft.ExceptionHelper.ExceptionFilter.TryFilter[TEx](Action body, Predicate`1 filter, Action`1 catchClause)
   at Microsoft.Crm.Application.SMWrappers.ShellFrame..ctor(ExplorerWrapper explorerWrapper)
   at Microsoft.Crm.Application.SMWrappers.ShellManager.GetShellFromEntityType(Explorer explorer, String entityType, IClientOrganizationContext context)
   at Microsoft.Crm.Outlook.ExplorerWrapper.SetupMenus(String context, Boolean removeCurrentMenus)
   at Microsoft.Crm.Outlook.ExplorerWrapper.AttachToFolder()
   at Microsoft.Crm.Outlook.ExplorerWrapper.<CheckFolderSwitch>b__12()
   at Microsoft.ExceptionHelper.ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)

Any other methods/ideas?

Cause 1: Having a pinned view that contains a column that represents a field that was deleted from CRM.

Method for Cause 1: Remove the column containing the deleted field in all of the advanced find views for the entity having the issue. The column would show a yellow exclamation point and a GUID.

Cause 2 (see previous post for logs):

This issue may be caused by the user editing pinned advanced find views. In the SQL database, TabOrderXML contains double semi-colons between GUIDs where it should only contain one.

You can run something like this SQL statement against the database to verify the ";;" issue exists:

Select TabOrderXML
From UserEntityUISettings
Where OwnerID = '********-****-****-****-************' (Insert user GUID in place of * symbols)
and ObjectTypeCode = 4200;

If you see double semi-colons in any of the TabOrderXML fields this is the cause. Source: http://social.microsoft.com/Forums/en/crm/thread/4649c2c7-31d9-4ef7-909e-4c312cbd8f73

Methods for Cause 2:

1) Recreate the CRM user record (which has the effect of resetting the pinned views).
2) Running a SQL update statement to replace the double semi-colons with a single semi-colon. Keep in mind that this action may be unsupported. Example below:

Update UserEntityUISettings
Set TabOrderXML = replace(TabOrderXML, ';;', ';') (you can alternatively set this to NULL)
Where OwnerID = '********-****-****-****-************' (Insert user GUID in place of * symbols)
and ObjectTypeCode = 4200;

Community site session details

Unrecognized Guid format; inaccessible CRM for Outlook entities; "Waiting for a page to be retrieved from a CRM server"

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