British pound sign not printing on receipts

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Posted on by Reliant

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Hi All

We recently updated a client’s base operating system from XP to 7. The installation of Store Operations V2.0.0126, Epson OPOS and the required updates and patches was a little tricky but you guys helped us out with some advice and the system has been stable and functional.

However, our techs have one issue that’s proving difficult to resolve, the system and the TM-T88IVU refuse to print the British pound sign on receipts. The character that is actually printed is œ

In Store Operations Manager, under Sales Receipt Properties we see the character code set as 437.

In OPOS, under Device Specific Settings we see the character code set as 437.

We know we can go into Memory Switch Setting Mode on the printer and check this value but it does mean a site visit. If this value needs to be changed then ok, but if it’s the same, 437, do we need to check and adjust elsewhere?

Where else can we check this value?

Many thanks for all your help.

Regards

Frustrated techs.

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Answers (2)

Community Member Microsoft Employee on at

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RE: British pound sign not printing on receipts

Okay i have just seen the resolution, thanks guys
Community Member Microsoft Employee on at

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RE: British pound sign not printing on receipts

Hi, have you managed to resolve this issue? I have a smilar problem on MS POS2009

Regards
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Reliant 175 on at

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RE: British pound sign not printing on receipts

What a wonderful fix. This issue has been driving us crazy. Thank you so much, your a good man.
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Community Member Microsoft Employee on at

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RE: British pound sign not printing on receipts

Can you try giving 1252 in receipt and 437 in OPOS?