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Service | Customer Service, Contact Center, Fie...
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Replicate a "classic workflow" with a Microsoft Flow Triggered when the Record Status Changes

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Hi there

Having issues when trying to replicate one of our workflows which is triggered when a Record Status Changes, the "Change Type" Modified it is not fit for purpose, sends loads of notifications instead of one as the "Classic" does when the desired status is set

I have the condition on the flow, but still sending few notification emails after the record status has been set on every instance

pastedimage1661350226838v1.png pastedimage1661350248664v2.png

Any given help will be very much appreciated

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  • Verified answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    Check this article - docs.microsoft.com/.../create-update-delete-trigger

    Include statecode,statuscode to "Column Filters" under "Show Advanced Options".

  • Community Member Profile Picture
    on at

    Fricking "A" Yessss, the article gave me the idea and, Selecting Column and Filtering Rows in the trigger fixed the issue and now only one email notification is sent by the flow, and only when the status is the desired one!!! I am so happy!!

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