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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Configure a dynamic li...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Configure a dynamic list to include not-engaging contacts for two mailings

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Posted on by crizzly 15

Hello,

I want to create a dynamic marketing list with contacts who have received two specific mailings but didn't open any of those. I only found out a solution for one mailing:

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I tried this string to include more than one mailing but it doesn't work (result is 0 contacts found):

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When I add more than one mailing in the "Email send" field, this is interpreted as an OR and not an AND:

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Can anyone please help to make this work?

Many thanks!

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  • Suggested answer
    Eiken Profile Picture
    Eiken Microsoft Employee on at

    Hi,

    You can’t find the contact with the both emails because they are stored in two records in your “Sent Email” entity.

    Each record’s Email Send has only one value which cannot satisfy the “And” logic.

    And the multiple value in one field does mean “OR” not “And”.

    I’m afraid that this selector can’t make this work now.

  • crizzly Profile Picture
    crizzly 15 on at

    But there should be a way to find contacts who didn't engage with both mailings other than checking it manually. Do you know any other way?

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