I have a workflow that triggers when an email is received. Then a new email is created and sent out, but the attachments are missed out. Is there a way to configure CRM to dynamically add received attachments to the newly created email? Any code or steps will be much appreciated.
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Hi Samuel_T,
There is readily available workflow tool kit from Andrri, you can make use of it or try to use the concept of what Andrii is doing, below is the blog and source code of it
butenko.pro/.../ultimate-workflow-toolkit-v1-3-0-0
Thanks,
Shaik
If you find this as helpful Mark as Answer
You can use the following two functions to retrieve email attachments and append email attachments:
Note that you first have to create the new email message. Your steps are:
1. Create New Email Message
2. Retrieve Email Attachments
3. Attach Email Attachments from Received Message to Target Message
private EntityCollection RetrieveEmailAttachments(Guid emailid)
{
EntityCollection entities = new EntityCollection();
ColumnSet columns = new ColumnSet("activitymimeattachmentid", "objectid", "objecttypecode", "subject", "filename", "filesize", "attachmentid");
QueryExpression query = new QueryExpression
{
ColumnSet = columns,
EntityName = "activitymimeattachment",
Criteria =
{
Conditions =
{
new ConditionExpression("objectid", ConditionOperator.Equal, emailid)
}
}
};
try
{
entities = service.RetrieveMultiple(query);
}
catch (FaultException<OrganizationServiceFault> ex)
{
throw new InvalidPluginExecutionException(ex.Message);
}
return entities;
}
After you get the attachments collection, add the following code to append the attachments to the email message that you created. This is used linked attachments, so no new attachment records are created.
EntityCollection attachments = RetrieveEmailAttachments(receivedEmailId);
// target email id below is the email id of the newly created email message to be created.
if (attachments.Entities.Count > 0)
{
foreach (Entity attachment in attachments.Entities)
{
string attachmentSubject = attachment.Contains("subject") ? attachment["subject"].ToString() : string.Empty;
string attachmentFilename = attachment.Contains("filename") ? attachment["filename"].ToString() : string.Empty;
Entity linkedAttachment = new Entity("activitymimeattachment");
linkedAttachment.Attributes["objectid"] = new EntityReference("email", targetEmailId);
linkedAttachment.Attributes["objecttypecode"] = "email";
if (!string.IsNullOrEmpty(attachmentSubject))
linkedAttachment.Attributes["subject"] = attachmentSubject;
if (!string.IsNullOrEmpty(attachmentFilename))
linkedAttachment.Attributes["filename"] = attachmentFilename;
linkedAttachment.Attributes["attachmentid"] = new EntityReference("attachment", ((EntityReference)attachment.Attributes["attachmentid"]).Id);
service.Create(linkedAttachment);
}
}
Any help correcting this sample plugin to use the received received description, subject and all attachments to send a new email to another email address:
public class EMailPlugin : IPlugin
{
public void Execute(IServiceProvider serviceProvider)
{
IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));
if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
{
IOrganizationServiceFactory serviceFactory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
IOrganizationService service = serviceFactory.CreateOrganizationService(context.UserId);
Entity account = (Entity)context.InputParameters["Target"];
Entity email = new Entity("email");
Entity fromParty = new Entity("activityparty");
Entity toParty = new Entity("activityparty");
toParty["partyid"] = new EntityReference("systemuser", context.UserId);
fromParty["partyid"] = new EntityReference("systemuser", context.UserId);
email["from"] = new Entity[] { fromParty };
email["to"] = new Entity[] { toParty };
email["subject"] = "email subject - " + DateTime.Now.ToString();
email["description"] = "email description";
email["regardingobjectid"] = new EntityReference("account", account.Id);
Guid emailId = service.Create(email);
SendEmailRequest sendEmailreq = new SendEmailRequest
{
EmailId = emailId,
TrackingToken = "",
IssueSend = true
};
SendEmailResponse sendEmailresp = (SendEmailResponse)service.Execute(sendEmailreq);
}
}
}
Hi Shiva,
Thank you for taking the time to respond!
Any chance you could share with me a sample code of either plugin or custom work flow that I could use.
Hi Sardar,
Thank you for the response!
If possible, please share with me the sample code as I could not find it?
Hello, Samuel
You need to write a custom workflow for the above,
1. Take the input parameter of type email, pass the received email to this parameter.
2. Fetch the attachments from the received email.
3. Create the new email.
4. Attach the retrieved attachments
5. Send email.
You can easily get the samples to retrieve attachments, sending emails in MS CRM SDK.
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