Dynamics Community Forum Thread Details

Issues running customer statements in RM.

I have been having a couple of issues while trying to run statements that I am hoping somebody will be able to help me with.

First, I cannot run statements for multiple customers and get the statements to print in the correct format.

Here is a screenshot of how my statement's are set up for a single customer.

Here is the result I get when printing this statement.

Everything looks great. This is how I would like our statements to look.

Now, if I try to run a statement for more than one customer at a time.

I get several statements for each customer. The particular statement settings above generated a total of 19 different statements for the two customers within the range of SRA5641 to SRA5645 (there are not any customers with the numbers SRA5642,SRA5643, or SRA5644). Here are a couple screen shots from the 19 different statements.

Hopefully somebody has some answers for that issue.

Second, when I try to email a statement from the Print Receivables Statements screen, GP crashes and will not email the statement to our customer. This is the error I get.