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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Resolving Case when Bu...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Resolving Case when Business Process Flow gets completed

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Posted on by Community Member

Hi Team,

We want to resolve case when user clicks on Finish button of business process flow.

Thanks,

Mayur

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,325 Most Valuable Professional on at
    RE: Resolving Case when Business Process Flow gets completed

    Hello Mayur,

    I would recommend to use workflow or power automate that is get triggered on the change of state of your BPF entity. Once it's deactivated - resolve associated case.

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