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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / List of all contacts w...
Customer experience | Sales, Customer Insights,...
Suggested Answer

List of all contacts with information on how many emails have been forwarded to them

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Posted on by deprecateduser 10
We know that it is possible to check Insights individually for a contact/lead if we open one record by one.
But is there a way to get a report for all contacts/leads where we can see how many emails have been forwarded to them so far?
 
I have the same question (0)
  • Suggested answer
    PaulineKolde Profile Picture
    PaulineKolde 732 Moderator on at
    Hi community user, 
     
    do you mean the insights on the email record itself? There you can see an overview of all KPIs for emails:
    l
     
    When you click on "View Details" there is a list of all contacts or leads that have received, opened, clicked etc. the email: 
     
     
    Hope that answers your question!
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi  deprecateduser，
    Existing OOB reports may not fully meet your needs, but we'll soon be able to customize our own reports.
    For custom reporting in real-time journeys, there will soon be an option to use Microsoft Fabric as an export destination.
    This feature is currently in preview. With this capability, you have even more options to consume data with more data sources in your own reports.
  • milann Profile Picture
    milann 2 on at
    Hi @PaulineKolde,

    we want to see the situation for all contacts on one report. Going one by one to check insights would take a lot of time.

    Hi @Leah Ju,
    this seems to be what we are aiming for. We would like to create a report and allow the marketing people to perform some analysis based on that data.

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