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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / 'TimeTrackingCache...
Microsoft Dynamics CRM (Archived)

'TimeTrackingCacheLoader Operation encountered some errors {0}

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Posted on by Community Member

Hello Experts,

 

Getting error while creation of Case associated with SLA . When I am selecting Business Hour in SLA  , Unable to create case.     Error Details : Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin]

 

[88f6cf4c-18ae-4f1e-98a1-eae99a37e95c: ExecuteWorkflowWithInputArguments]

Starting sync workflow 'Sample SLA', Id: c91a04cb-6c15-e511-80c8-005056b7e29f

Entering ConditionStep1_step: Test SLA

Entering ConditionStep3_step: Check condition step - Applicable When- KPI1

Entering ConditionStep5_step:

Entering ConditionStep8_step:

Sync workflow 'Test SLA' terminated with error 'TimeTrackingCacheLoader Operation encountered some errors {0}, see log for more detail.'

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  • Verified answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi Mustapha,

    Make sure  all time zone in your CRM server , CRM async server and  Calendar is  similar . In addition try to create new SLA with minimum SLA items and check once.

  • Community Member Profile Picture
    Community Member on at

    Hi Goutam ,

    Thanks for you quick reply .

    I have checked in the async server and the CRM app server time zone those are not same , my CRM async server timezone was in Paris time zone now I made both US timezone . Also I have made the caledar timezone US timezone .

    But still same error .

  • Verified answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    I am not sure which user you are checking ?

    Make sure you are login with both the server (Async and CRM app server) CRM app pool user credentials under which credentials CRM is running .

  • Verified answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    In addition how you are changing the timezone ? You need to go to control panel regional settings and the select the timezone .

    Hope this helps.

  • Community Member Profile Picture
    Community Member on at

    Thanks again Goutam ! I was login with CRM Admin user.

    How can I get CRM app pool user?

  • Verified answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi Mustapha ,

    Go to IIS in your CRM application server you will find application pool and select Microsoft dynamics CRM app pool. Click on right side navigation advance settings and then Identity . Check there is any user is set or not . This is app pool user.

    You need to login with this user both app and async server and change the regional settings with same timezone.

  • Community Member Profile Picture
    Community Member on at

    Thank you very much for your help  Goutam, its working.

    Much appreciated.

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