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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Real Time Marketing Ev...
Customer experience | Sales, Customer Insights,...
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Real Time Marketing Event registration form fails to load

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Posted on by Jake_Loeb 64
I am trying to use the default RTM event registration form so that I can utilize the session registration capabilities.  However, when I embed the form script on my external site it fails to load.  The url has been validated & I am able to successfully host other RTM forms on my company's website.  The issue appears to be specific to event registration forms. 

I have the same question (0)
  • Community member Profile Picture
    Community member on at
    Happy to help, could you please raise a support ticket for investigation (inc. url to the form)? 
    Thanks.
  • Jake_Loeb Profile Picture
    Jake_Loeb 64 on at
    A support ticket has been raised and I am currently working Microsoft to resolve the issue. I'll post the solution here after it has been resolved. 
  • Suggested answer
    Armine Abramyan Profile Picture
    Armine Abramyan on at
    Hello,
    There can be multiple reason that the form is failing to load.
    One of the fastest way to see more details on the issue is to open the browser network tab, refresh the form and see the details of the error response.
    If the details will not be enough to identify the issue, then feel free to create a support request on the appropriate D365 team by following the steps described here: https://learn.microsoft.com/en-us/dynamics365/field-service/field-service-get-help 

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