Using 'Record URL(Dynamic)' hyperlink in workflow email prompts user to login (IFD)

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Posted on by Amar Soni

we have CRM Deployed with IFD configuration. I have created a workflow to email a sales rep when a new account is created. Included in the email is a link to the Account record using the 'Record URL(Dynamic)' hyperlink feature. However, when a user clicks on the link it is going to navigate it to IDF URL (CRMOrg.domain.com) instead of (CommonName.domain.com/OrgName) any suggestion to change URL ?

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Amar Soni 30 on at

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RE: Using 'Record URL(Dynamic)' hyperlink in workflow email prompts user to login (IFD)

Hello Goutam, that is correct and it is behavior by deign. i need some solution to modify or some code can help me to redirect it.

Thank you,

Amar
Amar Soni 30 on at

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RE: Using 'Record URL(Dynamic)' hyperlink in workflow email prompts user to login (IFD)

Hello Wei, that is correct and it is behavior by deign. i need some solution to modify or some code can help me to redirect it.

Thank you,

Amar
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Alex Fun Wei Jie 33,626 on at

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RE: Using 'Record URL(Dynamic)' hyperlink in workflow email prompts user to login (IFD)

Hi,

This is the system behavior, if you do not like this, you might need to create a custom workflow to generate the url yourself.
gdas 50,089 Moderator on at

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RE: Using 'Record URL(Dynamic)' hyperlink in workflow email prompts user to login (IFD)

Hi Amar ,

I believe this is expected behavior . This was defined at the time of CRM installation .You could see in setting --> customization --> Developer resource might be similar with that.