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Microsoft Dynamics AX (Archived)

Retail POS not opening

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Posted on by

hi 

the retail application is not opening in the store all jobs applied 

but still no working please check the event viewer below 

thanks; 

LSRetailPosis.Settings.ApplicationSettings: System.Data.SqlClient.SqlException (0x80131904): Invalid object name 'POSISINFO'.
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
at System.Data.SqlClient.SqlDataReader.TryConsumeMetaData()
at System.Data.SqlClient.SqlDataReader.get_MetaData()
at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)
at System.Data.SqlClient.SqlCommand.ExecuteScalar()
at LSRetailPosis.Settings.Database.CheckDbVersion()
at LSRetailPosis.Settings.Database.CheckDatabaseSettings()
at LSRetailPosis.Settings.ApplicationSettings.InitializeSettings(String[] args)
ClientConnectionId:2ba1d003-f58a-4c9a-bdc3-f0fab796264f.

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  • Suggested answer
    Community Member Profile Picture
    on at

    Hi,

    have you applied any CU update? if yes then you will have to update your channel database via retail channel configuration tool. Its a version issue !

  • Suggested answer
    VinodKumar42 Profile Picture
    65 on at

    Hi,

    Please check db version no in Channel DB and Offline DB. there should be same values in dbo.POSISInfo table. Also check the POS version details which should also match.

    Regards,

    Vinod Kumar

    IT Retail Solutions Architect

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