Good afternoon all,
When posting a cash receipt against an invoice for a specific customer we get an error when setting the Applies-to ID:
'The Sales Cr.Memo Header does not exist. Identification fields and values: No.=1000003CRSP'.
This is one of our Number Series for Credit Memos. No credit memo exists with this number, in fact no Credit Memos have been created within this series. There is no record in the Number Series of it having existed, nobody has created and then deleted a Credit Memo.
When exporting the Credit Memo and Posted Credit Memo tables onto Config Packs, this number does not appear in the files, vanquishing my theory of some line data existing without a header.
It's strange because we are not asking the system to look for a Credit Memo, it should be applying to the Customer account, and balancing against the bank account. The error has not occurred for any other payments we have posted and applied.
Has anybody experienced and overcome this error?
Thanks,
Dominic
