Send as Shared Mailbox

(0) Share

Report

Posted on by crmrsw15

685

Hi,

We have a shared mailbox support@company.com, which according to our exchange expert doesn't have a password. I am trying to set this up as a user in Dynamics CRM 2016 on-premise as we want to be able to send emails out from this mailbox.

The exchange expert has setup an AD user with full permissions to this mailbox. However, when I setup the user in CRM, enter the mailbox credentials and test and enable the mailbox we get an error: GeneralOutgoingMailboxAccessError.

Everything seems to be in order so not sure what this error is eluding to. Does anyone have any ideas?

Thanks

*This post is locked for comments

All responses (2)

Answers (0)

langer241 5 on at

Like (0)

Report

RE: Send as Shared Mailbox

Were you able to resolve this? I am struggling with the same issue and getting the same error message.
crmrsw15 685 on at

Like (0)

Report

RE: Send as Shared Mailbox

further details of this error is as follows...

ActivityId: 61afd808-3e54-4cb2-ba1f-10b262405fdd

>Error : <ResponseMessageType xmlns:q1="schemas.microsoft.com/.../messages" p2:type="q1:ItemInfoResponseMessageType" ResponseClass="Error" xmlns:p2="www.w3.org/.../XMLSchema-instance"><q1:MessageText>SendOnly cannot be used by a user without a mailbox. Use SendAndSaveCopy and specify a folder ID in a mailbox to send an item from an account that doesn't have a mailbox.</q1:MessageText><q1:ResponseCode>ErrorInvalidOperation</q1:ResponseCode><q1:DescriptiveLinkKey>0</q1:DescriptiveLinkKey><q1:Items /></ResponseMessageType>