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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Send as Shared Mailbox
Microsoft Dynamics CRM (Archived)

Send as Shared Mailbox

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Posted on by crmrsw15 685

Hi,

We have a shared mailbox support@company.com, which according to our exchange expert doesn't have a password. I am trying to set this up as a user in Dynamics CRM 2016 on-premise as we want to be able to send emails out from this mailbox.

The exchange expert has setup an AD user with full permissions to this mailbox. However, when I setup the user in CRM, enter the mailbox credentials and test and enable the mailbox we get an error: GeneralOutgoingMailboxAccessError.

Everything seems to be in order so not sure what this error is eluding to. Does anyone have any ideas?

Thanks

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  • crmrsw15 Profile Picture
    crmrsw15 685 on at

    further details of this error is as follows...

    ActivityId: 61afd808-3e54-4cb2-ba1f-10b262405fdd

    >Error : <ResponseMessageType xmlns:q1="schemas.microsoft.com/.../messages&quot; p2:type="q1:ItemInfoResponseMessageType" ResponseClass="Error" xmlns:p2="www.w3.org/.../XMLSchema-instance&quot;><q1:MessageText>SendOnly cannot be used by a user without a mailbox.  Use SendAndSaveCopy and specify a folder ID in a mailbox to send an item from an account that doesn't have a mailbox.</q1:MessageText><q1:ResponseCode>ErrorInvalidOperation</q1:ResponseCode><q1:DescriptiveLinkKey>0</q1:DescriptiveLinkKey><q1:Items /></ResponseMessageType>

  • langer241 Profile Picture
    langer241 5 on at

    Were you able to resolve this? I am struggling with the same issue and getting the same error message.

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