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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / "Crm.80040216. An unex...
Customer experience | Sales, Customer Insights,...
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"Crm.80040216. An unexpected error occurred"

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Posted on by Cribbie 8
Hi All
 
I have a large corporate with Server Side sync between their multiple mailboxes and CE. All Mailboxes no longer sync and we are being given /Crm.80040216. An unexpected error occurred/ error appears in Microsoft Dynamics 365 mailbox when opening the failure log.
 
The listed failure emails/boxes state ObjectNotFound as the failure reason. I cannot find literature around this anywhere.
 
Can anyone help?
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    "Crm.80040216. An unexpected error occurred"
    Hi，
    Based on this documentation:
    This is a temporary issue, but if it is not resolved automatically for a long time, you need to contact Microsoft support team.

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