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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error trying to track ...
Microsoft Dynamics CRM (Archived)

Error trying to track email with attachment

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Posted on by EdCan 346

I have a user getting this message randomly when try to track an email in Outlook CRM 2011:

An error occurred while promoting a Microsoft CRM e-mail message.  Restart Microsoft Outlook and try again. HR=0x80131501. Context=. Function=CMailItemHelper::HrPromoteMailItemInCrm. Line=1783.

I have given the user Sys Admin role to rule out permissions. Same error occurs.

I have increased the default size of an attachment from 5mb to 32mb. Still same error.

Any Ideas?

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I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    In Settings, Configuration you can set the maximum size of allowed attachments. I suspect that maximum size is set to something like 0.

    Hope that helps

  • Community Member Profile Picture
    Community Member on at

    I've experienced similar error as what you've encountered. I've only remove the Organization in the configuration wizard and re-added it again.

    Works fine for me though

  • kelvindavies11 Profile Picture
    kelvindavies11 280 on at

    Try this thread.

    social.microsoft.com/.../a65a4247-e7a0-4e39-adf1-758f3e2187f9

  • EdCan Profile Picture
    EdCan 346 on at

    I have set the max size to 32 mb. The attachment the user is havingan issue with is 19mb.

  • Suggested answer
    Muhammad Adeel Javaid Profile Picture
    Muhammad Adeel Javaid 5,580 on at

    I am copying a link and hope it will be helpful for you.

    mbs.microsoft.com/.../KBDisplay.aspx

    Regards

  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    Is this a specific E-mail for which this user get this Error message or it can be any E-mail.

    If specific e-mail, can you check if there is any special character into the subject line of the E-mail

    If there is any attachment with special character

    Thanks,

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