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Microsoft Dynamics CRM (Archived)

How to add SLA Timer value to a CRM view?

Posted on by 594

Hey All,

I have a requirement where i need to display the time (that SLA KPI First response In timer is showing in case entity form) on a view in CRM. So every time you refresh the view, time column should show how much time is still left or how much time has already exceeded (or in simple words show the time displayed on timer).

Can you help me out ? Is it possible to achieve this?

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  • Verified answer
    ashlega Profile Picture
    ashlega 34,475 on at
    RE: How to add SLA Timer value to a CRM view?

    Hi,

     you might try creating a calculated field instead:

    technet.microsoft.com/.../dn832103.aspx

     Or you might try adding a plugin to do those calculations and to format them the way you need it (maybe on retrievemultiple).

     Timer is a javascript component, so you can't just bring it to the view.

  • Verified answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 on at
    RE: How to add SLA Timer value to a CRM view?

    Hi Chakkay

    Because the field is only a QuickView there is no way to complete this.

  • chakkay Profile Picture
    chakkay 594 on at
    RE: How to add SLA Timer value to a CRM view?

    Syed,

    Thanks a lot for quick reply. In such a case can we atleast display the time on a dashboard in CRM? Even Java script or plug-in doesn't work to bring a timer on view?

    One more question. Can we atleast display the SLA on view? We have 3 -4 SLA's in our CRM and for each case, different SLA gets triggered and their SLA KPI will be displayed on form. I need to display the name of SLA which gets executed for a case.

    Thanks in advance

  • Verified answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: How to add SLA Timer value to a CRM view?

    Chakkay,

    Unfortunately u can't bring the timer on the views . It will be available on the form only.

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