News and Announcements icon

Dynamics 365 CommunityForums Microsoft Dynamics CRM (Archived) Remove Customer Field ...

Microsoft Dynamics CRM (Archived)

Remove Customer Field from Case Entity

(0) Share

Report

Report

Posted on by D365 Freelancer

365

I there a way to remove the Customer field from the Case Entity? The customer field is a system field,

This is causing issues as we have created a many to many relationship between account and contact. (Note this is a many to many via a custom entity, not a straight many to many relationship).

If it is not possible to remove the customer field on the case screen is a valid work around to

1. hide the customer field

2. Add a new Contact and Account fields to the case screen

3. Populate hidden Customer field using JavaScript to the new Contact or Account field.

*This post is locked for comments

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Aric Levin - MVP 30,188 Moderator on at

Like (0)

Report

RE: Remove Customer Field from Case Entity

You cannot remove the Customer field from the Case Entity.

If your requirements need you to have both the Contact and Account field visible on the form, then your workaround will work as you suggested.

Hope this helps.

Helpful resources

Quick Links

Leaderboard > Microsoft Dynamics CRM (Archived)

#1

Mohamed Amine Mahmoudi 83 Super User 2025 Season 1

#2

Community Member 52

#3

dkrishna 6

Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans