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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Looking for Dynamics C...
Microsoft Dynamics CRM (Archived)

Looking for Dynamics CRM Training in Sydney/Canberra

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Posted on by Community Member Microsoft Employee

I am new to CRM Dynamics and looking for some suggestions on what courses to take in that space. The reason is my current project is utilising Dynamics CRM and now Dynamics 365. Can someone also highlight the difference in these two products.

prefer if there is a weekend training available or live through online..

*This post is locked for comments

  • Suggested answer
    Dheerajg Profile Picture
    Dheerajg 10 on at
    RE: Looking for Dynamics CRM Training in Sydney/Canberra

    I would reply it as -

    Before Year 2016 - Microsoft has suite of CRM and ERP software under the brand Dynamics on different platforms.

    Namely

    • Dynamics CRM(Marketing, Sales, Customer Service) ,
    • Dynamics NAV(ERP- Small to Mid scale business, Accounts and Business Management, Also known as Microsoft Navision),
    • Dynamics AX(ERP, for Medium to large enterprise),
    • Dynamics SL, Dynamics GP,
    • Dynamics POS (Point of Sale)

    After year 2016 - They added the above products under Dynamics 365 brand with the focus of bring them together on common platform and seamless integration using common data model.

    Latest update as of November 2019

     - ON-PREMISE / PERPETUAL LICENSE -

    • Microsoft Dynamics 365 Customer Engagement formerly Microsoft Dynamics CRM
      •  Provides Marketing, Sales and Customer Service capability.

     - CLOUD LICENSE / SUBSCRIPTION SERVICES ON CLOUD -

    • Microsoft Dynamics 365 for Sales ( Sales Module)
    • Microsoft Dynamics 365 for Customer Service ( Service Module)
    • Microsoft Dynamics 365 for Field Service (Service Scheduling)
    • Microsoft Dynamics 365 for Unified Service Desk (for Call centers, Window Application  with focus on Service module)
    • Microsoft Dynamics 365 for Talent ( Human Resource Life Cycle - New)
    • Microsoft Dynamics 365 for Project Service Automation( Project and Program Management - New)
    • Microsoft Dynamics 365 - Customer Insights (intelligent insights and actions)
    • Microsoft Dynamics 365 Business Central ( Formerly Microsoft Dynamics NAV)
    • Microsoft Dynamics 365 for Finance
    • Microsoft Dynamics 365 for Operation( Supply chain management)
    • Microsoft Dynamics 365 Fraud Protection (payment fraud protection and related scenarios in e-commerce)
    • Microsoft Dynamics 365 Mixed Reality
      • Dynamics 365 Product Visualize
      • Dynamics 365 Remote Assist

    Microsoft Power Platform - Platform to quickly built application for the enterprise. One can create Model Driven Apps(Apps based on Common Data Model) or Canvas Apps. Power Platform consists of

    • Microsoft Power BI (Analise)
    • Microsoft Power Apps (Act)
    • Microsoft Power Automate, Formerly Microsoft Flow ( Automate)

    For Dynamics 365 Trainings 360skills(www.360skills.com), DDLS(ddls.com. au), nhaustralia(nhaustralia.com. au).

    Regards

    Dheeraj2010

  • Suggested answer
    PS Profile Picture
    PS 23,577 on at
    RE: Looking for Dynamics CRM Training in Sydney/Canberra

    Training centre

    www.nhaustralia.com.au/.../Microsoft-crm-courses

    http://www.itic.com.au/crm/

    www.netcomlearning.com/.../sydney-australia.html

    Difference

    community.dynamics.com/.../219425

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Looking for Dynamics CRM Training in Sydney/Canberra

    Hi Mitesh

    A CTI solution such as Tenfold not only will allow MS Dynamics integration but also allow users to have features like call pop up which shows the details of the customer regardless if it's an incoming or outgoing call as long as there's a match from your CRM record; and a click to dial features which turns any found phone numbers (web, spreadsheets, etc) and make them click to dial. You can check out the integrations list for Tenfold here www.tenfold.com/.../dynamics

  • Suggested answer
    Zohaib Uddin Khan Profile Picture
    Zohaib Uddin Khan 2,811 on at
    RE: Looking for Dynamics CRM Training in Sydney/Canberra

    What is Dynamics 365? Dynamics 365 is a cloud service launched by Microsoft in July 2016. Microsoft plans to combine its cloud CRM and ERP services into a single offering, Dynamics 365, and will also include applications to manage field service sales, marketing, project service automation, financials, operations, and customer service.

    Training Videos: Dynamics CRM Training

    Thanks.

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