hi gurus,
I am CRM newbie. My problem is that I want to create a Case, then use a Routing rule to route the Case to a Queue and I want the Queue field in the created Case to update automatically (present the name of the Queue that the Case recently added to)
I appreciate your support.
Thanks a billion.
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Create a custom field on the case entity and use a workflow to update the custom field when the queue item is created
Refer the following one:
community.dynamics.com/.../how-to-use-workflows-to-find-cases-not-yet-assigned-to-a-queue
Hope this helps
Thanks for your answer sir! but I already successfully route the Case to the desired Queue. Now I want the field named Queue in my Case to be automatically updated as the Queue's name
Hi Brain,
Refer the following article:
crmbook.powerobjects.com/.../automatic-case-creation
Hope this helps
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