Dynamics Community Forum Thread Details

Pick/Pack Sales order after payment has been recorded in POS ?

Hi everyone,

We have the requirement from a customer that the pick and pack process should only be started after the customer has paid the sales order in the POS (using a credit card reader or cash (cash drawer).

is it possible to pick/pack an sales order after the payment has been done in POS?

So far we have looked into:

1. order fullfillment and order completition from the D365 call center. PRO: picking and packing can be done after paying deposit CON: payment details needs to be entered manually. Credit card terminal or cash drawer can not be used

2. order fullfillment without order completition. PRO: payment can be done using credit card terminal or cash drawer. CON: Picking and packing is not possible anymore after payment.

3. Creating a sales order from POS. Pro: Deposit can be paid using credit card terminals or cash drawer. CON: order is not created from D365, therefor configuration articles can not be used

Does anyone maybe have a different idea how we could fullfill this requirement? Thanks !

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