Close case through web api

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Posted on by sdnd2000

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Hi, I am following this post to close a case through web api. However, when I call this action through browser, it gave me the error, but it is available in metadata,

butenko.pro/.../close-incident-using-webapi

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Gopalan Bhuvanesh 11,401 on at

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Hi

Please check your URL is correct.

You can obtain this url from

Developer Resources (Settings -> Customization)

Service Root Url in the Instance Web API section

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sdnd2000 2,510 on at

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Can we close the incident by workflow without any coding work?

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sdnd2000 2,510 on at

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I believe the URL is correct, since I can request other api through it.

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Community Member on at

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Are you trying GET method using browser?

If so, can you try with POST.

Regards,

Charmis

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sdnd2000 2,510 on at

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I just put this url in browser, what else I can try

dev1.xxxx.test/.../closeincident

dev1.xxxx.test/.../accounts, this comes with json data, so I believe the URL should be good

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Gopalan Bhuvanesh 11,401 on at

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Hi

As mentioned it is a POST method.

Replace the code as below. You can also get the record id from the form using Xrm.Page.data.entity.getId();

The JavaScript code works fine. Use the code in the link and update the code as below to have the case Id of the current record.

butenko.pro/.../close-incident-using-webapi

var caseId = Xrm.Page.data.entity.getId(); caseId = caseId.replace("{", "").replace("}", ""); var incidentresolution = { "subject": "Put Your Resolve Subject Here", "incidentid@odata.bind": "/incidents(" + caseId + ")",//Id of incident "timespent": 60,//This is billable time in minutes "description": "Additional Description Here" };

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Gopalan Bhuvanesh 11,401 on at

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I have added the modified code.

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Community Member on at

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FYI

var parameters = {};

var incidentresolution = {};

incidentresolution.primarykeyid = "00000000-0000-0000-0000-000000000000";

incidentresolution["@odata.type"] = "Microsoft.Dynamics.CRM.incidentresolution";

parameters.IncidentResolution = incidentresolution;

parameters.Status = 0;

var req = new XMLHttpRequest();

req.open("POST", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/CloseIncident", true);

req.setRequestHeader("OData-MaxVersion", "4.0");

req.setRequestHeader("OData-Version", "4.0");

req.setRequestHeader("Accept", "application/json");

req.setRequestHeader("Content-Type", "application/json; charset=utf-8");

req.onreadystatechange = function() {

if (this.readyState === 4) {

req.onreadystatechange = null;

if (this.status === 204) {

//Success - No Return Data - Do Something

} else {

Xrm.Utility.alertDialog(this.statusText);

}

}

};

req.send(JSON.stringify(parameters));

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a33ik 84,331 Most Valuable Professional on at

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melvin fong just curious - have you tried that code or just copy-pasted from CRM Rest Builder? Try to run it and you will see that your code doesn't work. At all.

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agree with you. the piece of codes doesn't work at all. I am still looking for some useful online resource that provides a good wrapper to call those actions and functions via Web API.

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