Close case through web api

(0) Share

Report

Posted on by sdnd2000

2,512

Hi, I am following this post to close a case through web api. However, when I call this action through browser, it gave me the error, but it is available in metadata,

butenko.pro/.../close-incident-using-webapi

2727.Capture.PNG

2046.error.PNG

*This post is locked for comments

I have the same question (0)

All responses (16)

Answers (2)

Verified answer

Gopalan Bhuvanesh 11,401 on at

Like (0)

Report
Copy link

Link copied!

Hi

Please check your URL is correct.

You can obtain this url from

Developer Resources (Settings -> Customization)

Service Root Url in the Instance Web API section

Was this reply helpful? Yes No
sdnd2000 2,512 on at

Like (0)

Report
Copy link

Link copied!

Can we close the incident by workflow without any coding work?

Was this reply helpful? Yes No
sdnd2000 2,512 on at

Like (0)

Report
Copy link

Link copied!

I believe the URL is correct, since I can request other api through it.

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

Are you trying GET method using browser?

If so, can you try with POST.

Regards,

Charmis

Was this reply helpful? Yes No
sdnd2000 2,512 on at

Like (0)

Report
Copy link

Link copied!

I just put this url in browser, what else I can try

dev1.xxxx.test/.../closeincident

dev1.xxxx.test/.../accounts, this comes with json data, so I believe the URL should be good

Was this reply helpful? Yes No
Suggested answer

Gopalan Bhuvanesh 11,401 on at

Like (1)

Report
Copy link

Link copied!
Hi

As mentioned it is a POST method.

Replace the code as below. You can also get the record id from the form using Xrm.Page.data.entity.getId();

The JavaScript code works fine. Use the code in the link and update the code as below to have the case Id of the current record.

butenko.pro/.../close-incident-using-webapi

var caseId = Xrm.Page.data.entity.getId(); caseId = caseId.replace("{", "").replace("}", ""); var incidentresolution = { "subject": "Put Your Resolve Subject Here", "incidentid@odata.bind": "/incidents(" + caseId + ")",//Id of incident "timespent": 60,//This is billable time in minutes "description": "Additional Description Here" };

Was this reply helpful? Yes No
Verified answer

Gopalan Bhuvanesh 11,401 on at

Like (0)

Report
Copy link

Link copied!

I have added the modified code.

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

FYI

var parameters = {};

var incidentresolution = {};

incidentresolution.primarykeyid = "00000000-0000-0000-0000-000000000000";

incidentresolution["@odata.type"] = "Microsoft.Dynamics.CRM.incidentresolution";

parameters.IncidentResolution = incidentresolution;

parameters.Status = 0;

var req = new XMLHttpRequest();

req.open("POST", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/CloseIncident", true);

req.setRequestHeader("OData-MaxVersion", "4.0");

req.setRequestHeader("OData-Version", "4.0");

req.setRequestHeader("Accept", "application/json");

req.setRequestHeader("Content-Type", "application/json; charset=utf-8");

req.onreadystatechange = function() {

if (this.readyState === 4) {

req.onreadystatechange = null;

if (this.status === 204) {

//Success - No Return Data - Do Something

} else {

Xrm.Utility.alertDialog(this.statusText);

}

}

};

req.send(JSON.stringify(parameters));

Was this reply helpful? Yes No
a33ik 84,331 Most Valuable Professional on at

Like (2)

Report
Copy link

Link copied!

melvin fong just curious - have you tried that code or just copy-pasted from CRM Rest Builder? Try to run it and you will see that your code doesn't work. At all.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report
Copy link

Link copied!

agree with you. the piece of codes doesn't work at all. I am still looking for some useful online resource that provides a good wrapper to call those actions and functions via Web API.

Was this reply helpful? Yes No