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Microsoft Dynamics CRM (Archived)

Service and Credentials Authentication Failure - Dynamics CRM Online

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Hi,

I have been trying to integrate following marketing solutions with Dynamcis CRM Online but getting the error.

- Constant COntact using Cazoomi as connector, and

- MailChimp using BizMiners

For Constant Contact, it shows error related to the Service.  For MailChimp, it does not authenticate my CRM credentials.  Ticket is opened with both the vendors however, the issue is not resolved yet.

We use 'Live ID' to login to CRM Online. (Our email server is Office 365 Online)

While trying to understand the exact problem and the solution, I found this article on internet:

support.microsoft.com/.../2836034

Could this be causing the problem?  Also, does this apply on our organization, whereas, we have not received any email or notification from Microsoft regarding this change?

Please help in understanding the exact issue and the solution.  I am not a very technical; any reference to related articles, videos, or forum thread will also be highly appreciated.

Thanks in advance,

Saima

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