EMAILING FROM GP DYNAMICS

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Posted on 22 Aug 2013 13:18:46 by Cheryl Thatcher

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I am having a couple of problems related to emailing directly from GP Dynamics. The first problem is that when I try and add an email address to the customer card, GP closes down on me. I can add the email address (in Internet Information) on the first line "To" but when I enter it below in "Internet Information" on the email line, GP closes down on me.

I also have an employee that cannot send any emails from GP. She always gets an unknown error.

We recently changed our old on premise 2003 Exchange Server to an off premise hosted 2013 Microsoft 365 Exchange Server. I believe this is when the issues first began.

Anyone have any ideas how to resolve either of these issues? We have one user who is not getting either error, so we were inclined to believe it was some sort of set up issue in Outlook but our IT person has gone through and could not find anything with that.

Any help would be greatly appreciated!

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Josh P 2,895 on 28 Aug 2013 at 11:57:51

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RE: EMAILING FROM GP DYNAMICS

What version GP? Did you also upgrade MS Office for your users too?

If on GP 2010 or below, there are issues with connecting GP to the 64-bit versions of Outlook and the MAPI connector. GP 2013 uses the MS Exchange connectors, so this wouldn't be a problem. Along with Ian's suggestion, you might try looking at this too.
Community Member on 27 Aug 2013 at 18:46:51

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RE: EMAILING FROM GP DYNAMICS

I would run a SQL trace and get GP to close by entering an email address - see what process is running when it shuts down.

At least you can recreate the issue - which is good.

Given that at least one user can do everything fine - it has to be an environmental issue - its not GP per say.