Return Order Issue

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Posted on by Community Member

Hello,

I am currently having an issue creating a return order. From the return order screen, I create the header of the return order with no problem. I am able to put the vendor number in. I then try to populate the line detail. To do this, I go to functions, get posted document lines to reverse. From here I double click the Posted Purchase Invoice I want. After double clicking, I am automatically brought back to the return order screen but the line detail has not populated.

Can there be an issue with the vendor card? I am able to create other return orders this way with other vendors but not this particular vendor.

Please advise,

Thanks,

Pete

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Amol Salvi 18,698 on at

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Would suggest activate debugger and check the program as it may be there is some filters are not working and due to this lines are not getting copied.

Alternatively you can try with Copy document functionality.

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ManishKutar 36 on at

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Hi Pete,

Is there any error message you see after you double click on Posted Invoices. If possible, please share the error message you face?

If you do not get error message, then you can try to compare that particular Vendor with normal Vendor. And let us know what are difference in that particular Vendor (you mentioned).

This is simple thing to do if you're not Developer or new to Developer role. :-)

Regards,

Manish

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Suresh Kulla 50,269 Super User 2026 Season 1 on at

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Pete,

I have looked at the code, i have not found any related logic which will stop bringing on the lines based on vendor. The best thing would be activate the debugger and run through the code steps.

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