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Supply chain | Supply Chain Management, Commerce
Answered

"Final Sale" Tag

Posted on by 21
Looking for an easy way to execute Final Sale- Non-Returnable items in our POS. Initial thought is to update the Discount Name that would print on the receipt to /Clearance- Final Sale/ but to keep records clean wondering if there is a way to flag all sales final. Any thoughts on other ways to proceed? 
 
Also, is there a way to identify Final Sale for an invoice through a Call Center? looking into adding this Final Sale feature for our Call Center but want to know if a discount definition customization will flow to the Call Center as well. Or if there is a way to identify a Final Sale in the invoice for the Call Center. 
 
Thanks in advance!
  • Shafeeque P. Profile Picture
    Shafeeque P. 6,512 Super User 2024 Season 2 on at
    "Final Sale" Tag
    If you require the same functionality in the call center, you will need to extend the return function in the back office(FnO) as well.
  • mclutinger Profile Picture
    mclutinger 21 on at
    "Final Sale" Tag
    @Shafeeque Mohammed thank you for the response. Follow up question. Do you know how the final sale discount definition reacts with a call center? We are looking at this feature for our call center but not sure if this fix is POS facing or if works with a call center as well. 
  • Verified answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,512 Super User 2024 Season 2 on at
    "Final Sale" Tag
    This is not available out of the box. Printing the discount name is an easy workaround, but could be time-consuming as the cashier will need to manually verify this line by line by at the time of return. 
    The best solution will be to add a customized flag to the discount definition to define it as a final sale and restrict the return.

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