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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / "Final Sale" Tag
Supply chain | Supply Chain Management, Commerce
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"Final Sale" Tag

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Posted on by mclutinger 21
Looking for an easy way to execute Final Sale- Non-Returnable items in our POS. Initial thought is to update the Discount Name that would print on the receipt to /Clearance- Final Sale/ but to keep records clean wondering if there is a way to flag all sales final. Any thoughts on other ways to proceed? 
 
Also, is there a way to identify Final Sale for an invoice through a Call Center? looking into adding this Final Sale feature for our Call Center but want to know if a discount definition customization will flow to the Call Center as well. Or if there is a way to identify a Final Sale in the invoice for the Call Center. 
 
Thanks in advance!
  • Verified answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at
    This is not available out of the box. Printing the discount name is an easy workaround, but could be time-consuming as the cashier will need to manually verify this line by line by at the time of return. 
    The best solution will be to add a customized flag to the discount definition to define it as a final sale and restrict the return.
  • mclutinger Profile Picture
    mclutinger 21 on at
    @Shafeeque Mohammed thank you for the response. Follow up question. Do you know how the final sale discount definition reacts with a call center? We are looking at this feature for our call center but not sure if this fix is POS facing or if works with a call center as well. 
  • Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at
    If you require the same functionality in the call center, you will need to extend the return function in the back office(FnO) as well.

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