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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Remove HTML from porta...
Microsoft Dynamics CRM (Archived)

Remove HTML from portal comment generated by email

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Posted on by Community Member

I have a workflow which takes an email regarding a case that gets sent to our support desk and creates a portal comment using the email body as the portal comment description.  However, the portal comment that is generated includes all the html from the email.  I had a similar issue occur with the case description showing html, which was solved with some javascript put on the onload event.  

Does anyone know of a similar solution (whether with javascript or something else) in order to remove the html from the portal comment activity?  I am fairly new to all of this, so answers with as much detail and steps are very welcome.  

Thank you for your time,

Amanda

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  • Suggested answer
    Aric Levin - MVP Profile Picture
    Aric Levin - MVP 30,190 Moderator on at

    You can probably create a custom workflow or plugin on the create of a case comment that will strip the Html elements out.

    See the following forum post:

    community.dynamics.com/.../121027

    The answer from Ben Hosking should work for you.

    I am not sure if one of the Custom Workflow Tools has any of those features in it.

    Hope this helps.

  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hello Awijas,

    Could you please check below article , seems the html text breaking du to styles sheet.  Also another article is for how to convert them. Hope this helps.

    community.dynamics.com/.../186677

    crmbusiness.wordpress.com/.../crm-2013-convert-email-html-to-plain-text

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