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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Can Hololens 2 + Remote assist work on tethered data from a mobile device? ( no wifi availability in factories?)

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Posted on by 12

My customer has some factories in remote locations with absolutely no connectivity. 

Two parts to the question: 

1. Minimum network requirements for video calls over Remote assist mobile and 

2. Can a Hololens 2 with Remote assist work based on mobile data tethering since there isn't wifi? 

Thanks

I have the same question (0)
  • KerwinK Profile Picture
    62 on at

    Hello,

    I do not believe that would be possible... my advice would be to create a Mobile Wifi HotSpot

    with your phone, and then connect HL via Wifi to the phone.  However, not certain if it will have

    the required bandwidth required for the D365-RA app.

    -Kerwin

  • Suggested answer
    Al Iggs Profile Picture
    Microsoft Employee on at

    Isn't the mobile hot spot the same that neeti asks for (tethering)? From my PoV it's feasible, just depends on the speed and latency that your hotspot connection provides.

    Bandwidth requirements: docs.microsoft.com/.../poor-network-connectivity

    Worst case RA switches to low-bandwidth mode where both sides annotate on a frozen image.

  • KerwinK Profile Picture
    62 on at

    Hello, no... my interpretation of his ques, is that "tethered data" refers to a "USB cable" between the HL and a mobile phone.  He will have to clarify.

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