Skip to main content

Notifications

Announcements

No record found.

Service | Customer Service, Contact Center, Fie...
Suggested answer

Can Hololens 2 + Remote assist work on tethered data from a mobile device? ( no wifi availability in factories?)

(1) ShareShare
ReportReport
Posted on by 12

My customer has some factories in remote locations with absolutely no connectivity. 

Two parts to the question: 

1. Minimum network requirements for video calls over Remote assist mobile and 

2. Can a Hololens 2 with Remote assist work based on mobile data tethering since there isn't wifi? 

Thanks

  • KerwinK Profile Picture
    KerwinK 62 on at
    RE: Can Hololens 2 + Remote assist work on tethered data from a mobile device? ( no wifi availability in factories?)

    Hello, no... my interpretation of his ques, is that "tethered data" refers to a "USB cable" between the HL and a mobile phone.  He will have to clarify.

  • Suggested answer
    Al Iggs Profile Picture
    Al Iggs on at
    RE: Can Hololens 2 + Remote assist work on tethered data from a mobile device? ( no wifi availability in factories?)

    Isn't the mobile hot spot the same that neeti asks for (tethering)? From my PoV it's feasible, just depends on the speed and latency that your hotspot connection provides.

    Bandwidth requirements: docs.microsoft.com/.../poor-network-connectivity

    Worst case RA switches to low-bandwidth mode where both sides annotate on a frozen image.

  • KerwinK Profile Picture
    KerwinK 62 on at
    RE: Can Hololens 2 + Remote assist work on tethered data from a mobile device? ( no wifi availability in factories?)

    Hello,

    I do not believe that would be possible... my advice would be to create a Mobile Wifi HotSpot

    with your phone, and then connect HL via Wifi to the phone.  However, not certain if it will have

    the required bandwidth required for the D365-RA app.

    -Kerwin

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,711 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,458 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans