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Microsoft Dynamics CRM (Archived)

Process email notification when User Tagged in Post using Workflow

Posted on by Microsoft Employee

I am unable to figure out the right entity or condition to trigger this email.  I looked at post and user but couldn't figure it out.

EXAMPLE:  Sam posts "@Arun, what time is our meeting" in the Social pane or Activities Post.

When Arun(user) is tagged in a Post, I would him (tagged user) to get an automatic email notification. 

Can anyone suggest how to do this with workflow?

Thanks!

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  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Process email notification when User Tagged in Post using Workflow

    Hi Sandeep Kumar,

    You can achieve this my creating a workflow on Post entity record created.

    The write your own custom plugin and take input parameter as post text and return output parameter as EntityReference of target type "systemuser" and the bind this property to "To" of email.

  • Suggested answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 on at
    RE: Process email notification when User Tagged in Post using Workflow

    Hi Sandeep,

    In standard workflow terms you cannot do this, There is no way to convert the content in the post into a username (even if it is tagged)

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