(no name) showing up in the lookup field

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Posted on by meenoo

7,314

Hi,

One of the lookup fields on the form shows up as empty and when selected displays '(No Name)'. I have exhausted myself trying to resolve it but could not. Hope someone can guide me through this.

We have recently migrated to Dynamics 365 online from CRM 2016 onprem. Nothing has been changed surrounding this lookup field and there aren't any business rules or js that sets its value. This field is actually pointing to 'Team' entity where we have county names in it.

I do have a script though that reads value from this field and I noticed while debugging that the 'id' of the lookup comes fine but 'name' shows 'null'. Not sure why it would do that, because I do see the primary field populating the name correctly in the lookup entity. When it pulls the 'id', it should pull the name as well.. isn't it?

I see something is buggy with the 'name' and hence it isn't populating well in the lookup view. Can somebody please share if you have any ideas troubleshooting this issue?

Thanks for any help!

Categories:

Customization / Solutions / SDK and API

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Answers (1)

jdalske 536 on at

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RE: (no name) showing up in the lookup field

I am running in to the same issue with Leads that I connected to an Opportunity. It was working fine but after the latest update it stopped working and instead of filling in Topic it fills in Name. Name is empty although it appears to be a primary field and I am struggling to set Topic as the primary. See my results below. I checked all the settings and its all correct with exception of Topic being is the first column of the lookup but I can't move it. So I think I will wait for it to fix itself also - perhaps the next cumulative update.
meenoo 7,314 on at

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RE: (no name) showing up in the lookup field

After lots of tweaks and frustrations, it started working fine all by itself. May be somewhere something needs to be redone. I honestly don't know what fixed it. I can only feel sorry for others who experience this issue. Such a pain! Many thanks to all the responses which helped learn more.
Pankaj Gogoi 3,177 on at

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RE: (no name) showing up in the lookup field

Can you also check the filtering option for the default view?

Best Regards

PG
Community Member Microsoft Employee on at

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RE: (no name) showing up in the lookup field

Hi meenoo,

This is quite strage.

Could you check default lookup view? The primary field ‘Team Name’ has added?

You can try to create a new team and fill it in lookup field to check.

If the lookup field is filled by mappings setup, you can delete the mappings and re-added the mapping back in and published my changes.

http://www.antony-butcher.co.uk/2018/07/relationship-mapping-bug.html

when all done, you can clear the cache or use another explore to login.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
meenoo 7,314 on at

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RE: (no name) showing up in the lookup field

Thanks for the response, Leah Ju.

I do see 'Team Name' populating with out any issues. When I click on No Name, it takes me to the team form and I do see the team name there. Even when I do advanced find for 'Team name' does not contain data, I get 0 results.

One interesting thing I noticed though, lookup field has this 'recent records' link which shows team names nicely but when I click on 'All records' they turn blank.

So, it means the setup is correct but something seems to be corrupted somewhere, not sure what it is? Any ideas?
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Community Member Microsoft Employee on at

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RE: (no name) showing up in the lookup field

Hi meenoo,

You can check following points:

1.primary name field is not filled.

For Teams, the field name is Team Name, you need to populate for all the existing records as well as new records.

(1) To fix this for a single record, you need to open that record (you can click on the ‘no name’ to open the record) once the opportunity record is opened, you can put the Team Name.

(2) Open Advanced find.

Look for Team and select new in views, check condition "Team Name" does not contains Data.

Then click Results to see records exist or not?

2.Make sure to keep primary field in Lookup view – UCI.

(1) go Settings > customization > customize the system > entities > one entity > form to double-click the lookup field, open Field Properties to see default view that use.

(2) go Settings > customization > customize the system > entities > Team > views > Team lookup view.

(3) Make sure primary field ‘Team Name’ is added.

You can also refer following link:https://himbap.com/blog/?p=3833

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.