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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / How do I avoid Emails ...
Customer Insights - Journeys forum

How do I avoid Emails ending up in junk?

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Posted on by FallingThroughTheCr... 452

Working on my first campaign and so far everyone I send my test email to the email ends up in Junk.

Once I move it to the inbox it is changed and no longer functions/looks proper.

How do I avoid this?

I dont want to send it out and have our customers not actually receive it.

I have the same question (0)
  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at

    Hi FallingThroughTheCracks,

    Check the Junk Email Filter for your email client. Junk Email Filters tend to evaluate each incoming message based on several factors. These can include the time when the message was sent and the content of the message. Make sure that you are sending an email with good content in it to reduce the chance that it is perceived as a spam email by Junk Email Filters.

  • Suggested answer
    megcda Profile Picture
    megcda 2,192 on at

    Hi FallingThroughTheCracks,

    You need to set up DKIM to avoid having your emails go to the junk mail folders.  This help document talks about best practices for email marketing - including DKIM and this document describes setting up DKIM.  As always, if you need assistance with the setup, customer support is well versed in this task and can help you out.

    Good luck!

    Megan

    If this answered your question, please mark as Verified!

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