RE: Drop shipment cancellation steps
Hello,
Thank you for submitting your question to Communities.
I'd say you certainly have an interesting one here that I had to test through, and in the end, found a way to handle this. I will say the 'Cancel' feature introduced within the past few years has a few scenarios it quite can't handle because of the nature of the "under the hood" applications it does, in regards to Inventory. Canceling can handle more simple/plain/vanilla scenarios for the most part, but once in while I see where it won't quite work, as in the case with this specific example with Drop Ships.. But there are other ways.
Anyways, what you can do is instead of Canceling the Purchase Invoice, run the following steps:
1. Go to Purchase Credit Memos and create a new one.
2. Click Process > COPY DOCUMENT and choose the Posted Purchase Invoice you are trying to copy.
NOTE - You must have 'Exact Cost Reversing' = NO within Purchase & Payable Setup in order to continue with Posting of this Credit memo...
3. Be sure the Cost is the same as the initial Purchase Invoice that was posted.
4. Now you should be able to proceed and post the Purchase Credit Memo, which is basically a replacement for the 'Cancel'.
Hope that helps! Thank you:-)
Bryan
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