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Getting very less dimensions while calling /companies({id})/customers({id})/defaultDimensions

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Posted on by CU13030700-1

I am trying to fetch the defult dimensions of a specific customer there are two dimensions one is BRAND and another is CHANNEL set for the customer but when I tried to fetch the details using this https://api.businesscentral.dynamics.com/v2.0/production/api/v2.0/companies({id})/customers({id})/defaultDimensions in POSTMAN it is giving only one dimension that is BRAND.

What could be causing this issue? Are you aware of any limitation on Dynamics API or particular configurations that might reduce the number of dimension values returned by the API compared to the UI?
I already double checked the company id and environment and the customer id.

Thank You

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Dynamics 365 Business Central

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Sohail Ahmed 11,148 Super User 2025 Season 2 on at

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Creating a custom API endpoint in AL is the recommended solution if you need to retrieve all default dimensions via API.

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Gerardo Rentería Ga... 25,225 Most Valuable Professional on at

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Hi

Have you tried another entity?

Get defaultDimensions for an entity - Business Central | Microsoft Learn

best

GR

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YUN ZHU 95,548 Super User 2025 Season 2 on at

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Hi, I did a simple test and didn't encounter the problem you mentioned

https://api.businesscentral.dynamics.com/v2.0/7e47da45-7f7d-448a-bd3d-1f4aa2ec8f62/Sandbox262/api/v2.0/companies(0afa3df2-2b43-f011-be59-6045bd641420)/customers(7a33313a-2c43-f011-be59-6045bd641420)/defaultDimensions

Is it a permissions issue?

Hope this helps.

Thanks.

ZHU

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CU04030430-0 11 on at

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Thank you everyone. But the requirement is I want to send the emails to my retail customers When I release my sales order in business central. I have configured Power Automate flow and fetching the customer dimension where CHANNEL is reatil. It happens for the few customers where all the default dimensions are not coming when I call this API endpoint https://api.businesscentral.dynamics.com/v2.0/production/api/v2.0/companies({id})/customers({id})/defaultDimensions .

Do any one have nay idea what could be causing this issue?
I already double checked the company id and environment and the customer id as well as the permissions in the Microsoft Entra Application

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Khushbu Rajvi. 20,439 Super User 2025 Season 2 on at

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Can you check customer’s Default Dimensions setup directly in BC.

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Gerardo Rentería Ga... 25,225 Most Valuable Professional on at

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Hi, good day

If the default dimensions endpoint does not return data, it is likely that you do not have dimensions explicitly configured in your card.

Best Regards
Gerardo

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Jeffrey Bulanadi 8,760 on at

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Hi

It confirms that the /defaultDimensions API call is returning only the BRAND dimension, while CHANNEL is missing despite being visible in the UI. This behavior can be caused by a few factors:

1. Dimension Assignment Scope

The API only returns dimensions that are explicitly assigned to the Customer record

If CHANNEL is inherited from another entity (e.g., Customer Group or Posting Group), it may appear in the UI but not in the API response

Use the Default Dimensions page for the customer to confirm that CHANNEL is directly assigned

2. Value Posting Configuration

If CHANNEL is set with a Value Posting = No Code, it may not be included in the API response

Only dimensions with active value posting (e.g., Same Code, Code Mandatory) are reliably returned via API

You can verify this by checking the Value Posting field on the Default Dimensions page

3. API Filtering Behavior

The API may exclude dimensions with empty or null dimensionValueId or dimensionValueCode

Ensure that CHANNEL has a valid dimension value assigned—not just the dimension code

4. Data Sync or Cache Delay

If CHANNEL was recently added, it may not be reflected immediately in the API response due to caching or sync delay

Try refreshing the environment or reassigning the dimension to trigger an update

Reference Documentation

Get customer defaultDimensions – Microsoft Learn

Default Dimension Priorities – Dynamics 365 Lab

How to set dimensions via standard API – Dynamics 365 Lab

If you find this helpful, feel free to mark this as the suggested or verified answer.

Cheers
Jeffrey

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