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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Purchasing Error "...
Microsoft Dynamics GP (Archived)

Purchasing Error "line items are not fully matched"

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Posted on by Cath 725
Hi, When trying to receive goods, my purchasing clerk is told that the good have already been received and receives the error "line items are not fully matched" on the Purchasing Invoice edit list... Thanks, Cath

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  • Verified answer
    Community Member Profile Picture
    Community Member on at

    HI Cath-

     

    You may have already checked this.  But on the line that is not matched, there should be a yellow hazard sign.  Click on that line, then click the blue expansion arrow to the right of the Match To Shipments header, this will open the Match Shipments to Invoice window.  Make sure that the full amount on the invoice is marked here as matched to receipts.

     

    Take care,

    Christina

     

  • Cath Profile Picture
    Cath 725 on at
    Thanks Christina! But when I enter the PO number to, I receive a message informing me that the PO has been fully received. The yellow hazard sign appears but when i click on the blue expansion arrow and the Match Shipments to Invoice window opens, the scrolling window at the bottom is empty! Cath
  • Community Member Profile Picture
    Community Member on at

    Hi--

     

    There are a lot of possibilities then...

     1.  Have you gone to Transactions>>Purchasing>>Edit Purchase Orders, picked the PO, then picked the line, then clicked on the quantity status icon (the blue and white icon) to see the status?  As it sounds like the amount has already been invoiced.

    2.  Have you gone to Inquiry>>Purchasing>>Purchase Order Documents and selected to view both purchase orders and receipts to see if there was a Shipment/Invoice or separate Shipment and Invoice recorded for the item before?

    3.  To confirm the shipment was posted?  As you cannot invoice until a receipt has been posted for the item.

    4.  If you cannot find any documents suggesting that this was previously invoiced, then you could try running the purchasing reconcile available under Tools>>Utilities.

     Take care,

    Christina

  • Heather Roggeveen Profile Picture
    Heather Roggeveen 9,150 on at

    For others that may find this post, if none of the suggestions above work, I found this article that had more technical info and resolved my issue.

    dynamicserppros.com/solving-microsoft-dynamics-gps-unable-enter-invoice-po-receipt-issue

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