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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Products not available...
Supply chain | Supply Chain Management, Commerce
Suggested answer

Products not available in e-Commerce site builder

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Posted on by DawidS 5

Hi all,

I am facing an issue with the products tab in e-Commerce site builder. When I open it, only category names are displayed and I get the error shown below. It happens on both example websites - 'default' and 'fabricam'.

I don't know if it may be related to the issue, but all online channels have publishing state 'in progress'. I tried to publish them by running all download jobs configured in the 'Distribution schedule' form, including job 1070 - channel configuration, however it did not solve the issue.

New-error.PNG

The full error message from screen:

Operation ID: 7ZuD1

Time: 2020-05-21T13:03:05.055Z

URL: sb.manage.commerce.dynamics.com/.../22565426194

Instance: rterror://S_DXP_RetailProxyException/|7ZuD1.0tnZ

Any help would be appreciated.

  • Suggested answer
    Xusheng Profile Picture
    Xusheng on at
    RE: Products not available in e-Commerce site builder

    If CPOS get the some issue, I suggest you log a Service request to double confirm with Microsoft Retail support team.

  • DawidS Profile Picture
    DawidS 5 on at
    RE: Products not available in e-Commerce site builder

    Thank you for your suggestion, Xusheng.

    I am not sure if the site language mapping may be a cause here, because after further investigation the similar error was noticed in a Cloud POS. The categories are visible but opening any of them results in the following error message: "We cannot process your request at this time. Please try again later" and products are not displayed.

    I searched the LCS Raw logs and it seems that both errors (in site builder and Cloud POS) are connected with the following exception thrown on the Retail Cloud Scale Unit side:

    An error occurred during the Retail Server Request. RequestUri: ang-ecom3fd46a7a560a724e2ret.cloud.retail.dynamics.com/.../SearchByCategory(channelId=5637145359,catalogId=0,categoryId=22565426194). RequestId: 4e1a0403-4b17-45e0-b22d-de99146d2c7a. Exception: Microsoft.Dynamics.Commerce.Merchandising.Search.Client.CommerceSearchException: Search failed with Forbidden and reason: Forbidden

      at Microsoft.Dynamics.Commerce.Merchandising.Search.Client.SearchClient.<ExecuteSearchAsync>d__14`1.MoveNext()

    --- End of stack trace from previous location where exception was thrown ---

      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

      at Microsoft.Dynamics.Commerce.Merchandising.Search.Client.SearchClient.<SearchAsync>d__12`1.MoveNext()

    --- End of stack trace from previous location where exception was thrown ---

      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

      at Microsoft.Dynamics.Commerce.Runtime.SearchServices.Azure.ProductSearchAzureService.<MakeAzureProductSearchRequestAsync>d__60.MoveNext()

    --- End of stack trace from previous location where exception was thrown ---

      at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

      at Microsoft.Dynamics.Commerce.Runtime.SearchServices.Azure.ProductSearchAzureService.<GetProductSearchResultsAsync>d__38.MoveNext()

    --- End of stack trace from previous location where exception was thrown ---

  • Suggested answer
    Xusheng Profile Picture
    Xusheng on at
    RE: Products not available in e-Commerce site builder

    Hi DawidS,

    I faced the same issue before. It was caused by the site language not mapped.

    As only Microsoft PG have permission to check the RCSU DB and eCommerce detail configuration, so I suggest you create Service request to Microsoft retail support team firstly, then they will help engage PG to help unblock this issue for you.

    Hope this can help you.

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