Using the new layout blocks gives missing content in outlook app for both android and IOS

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Posted on by Community Member Microsoft Employee

We have activated the wave 2 update, and are pleased with the new layout / grid functionalities. The emails looks ok in Outlook for desktop, Outlook.com in browser, Gmail app on Andorid, and OWA in the browser (chrome on phone). But when looking at the emails in the Outlook app on the phone, just 30% of the email is displayed, and the rest is just a looooooong white screen. The rest of the content is gone.

We have testet with several pc's created the email, and there must either be a bug in the email editor or perhaps the outlook app? Does anyone else expirencing this?
This happens with every new emai created even with just test content with 3-4 one columns and 1 two columns.

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NathalieUrquizo on at

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RE: Using the new layout blocks gives missing content in outlook app for both android and IOS

All above issues are addressed with the new layout improvements for the email editor released as a part of Marketing September update

docs.microsoft.com/.../email-layouts

Marketing September Release:

cloudblogs.microsoft.com/.../

Regards,

Nathalie
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NathalieUrquizo on at

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RE: Using the new layout blocks gives missing content in outlook app for both android and IOS

Hi Sigurd,

we are investigating the issue, we require additional information from your org, please if we can schedule a call, let us know your availability.

Regards,

Nathalie
megcda 2,192 on at

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RE: Using the new layout blocks gives missing content in outlook app for both android and IOS

Thanks so much Sigrid, I've sent mail to the team to get confirmation if we can repro on our environments.

Megan
Community Member Microsoft Employee on at

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RE: Using the new layout blocks gives missing content in outlook app for both android and IOS

Hi.

Here are som pictures displaying 3 different browsers.. And the preview. This email template is created from scratch. No extra coding exept some styling on colors. Using the new layoutgrid/sections

Outlook APP on an android

Outlook.com in a browser

Outlook on desktop

HTML Code -> Visual studio -> Chrome

Preview in Editor Marketing (small image)

As you can see. Both Outllok applications the email looks quite different from the original.
megcda 2,192 on at

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RE: Using the new layout blocks gives missing content in outlook app for both android and IOS

Hi Sigurd,

I haven't heard this reported yet but I can check with our quality assurance team as well. Could you please add a screenshot so that I can pass it along to the team to repro?

Thanks,

Megan