We have activated the wave 2 update, and are pleased with the new layout / grid functionalities. The emails looks ok in Outlook for desktop, Outlook.com in browser, Gmail app on Andorid, and OWA in the browser (chrome on phone). But when looking at the emails in the Outlook app on the phone, just 30% of the email is displayed, and the rest is just a looooooong white screen. The rest of the content is gone.
We have testet with several pc's created the email, and there must either be a bug in the email editor or perhaps the outlook app? Does anyone else expirencing this?
This happens with every new emai created even with just test content with 3-4 one columns and 1 two columns.
All above issues are addressed with the new layout improvements for the email editor released as a part of Marketing September update
docs.microsoft.com/.../email-layouts
Marketing September Release:
Regards,
Nathalie
Hi Sigurd,
we are investigating the issue, we require additional information from your org, please if we can schedule a call, let us know your availability.
Regards,
Nathalie
Thanks so much Sigrid, I've sent mail to the team to get confirmation if we can repro on our environments.
Megan
Hi.
Here are som pictures displaying 3 different browsers.. And the preview. This email template is created from scratch. No extra coding exept some styling on colors. Using the new layoutgrid/sections
Outlook APP on an android
Outlook.com in a browser
Outlook on desktop
HTML Code -> Visual studio -> Chrome
Preview in Editor Marketing (small image)
As you can see. Both Outllok applications the email looks quite different from the original.
Hi Sigurd,
I haven't heard this reported yet but I can check with our quality assurance team as well. Could you please add a screenshot so that I can pass it along to the team to repro?
Thanks,
Megan
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