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Marketing Form Submission data is gone

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I have experienced following issue:

Marketing Form Submissions are gone after some days on the Marketing Form tab Submissions

I have found two options in Dynamics to configure deletion of successful Marketing Form Submissions:

  1. Default configuration
  2. Flag on the Marketing Form 

Additionally I have found a bulk deletion job, which runs every day for successful Marketing Form Submissions which are older than 30 min

But successful Marketing Form Submissions remain in Dynamics for two days and on the third day they are gone.

Do you have any idea why successful Marketing Form Submissions are gone after two days? Is there any other configuration which handles these deletions?

Another issue concerning successful Marketing Form Submissions

I deactivated bulk deletion job for successful Marketing Form Submissions. After a couple of days I do not see anyway Marketing Form Submissions on the Marketing Form tab Submissions BUT via advanced find I can retrieve successful Marketing Form Submissions using the view which is configured for the Marketing Form tab Submissions.

  • Suggested answer
    Yuri ji Profile Picture
    Yuri ji on at
    RE: Marketing Form Submission data is gone

    Hi,

    Please check if some automated process has deleted the data.

    Please also refer to the following document to enable the "Audit" feature for the Marketing form submissions entity, which will help you check to see who deleted the records.

    https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/audit-data-user-activity?view=op-9-1

    Web-capture_5F00_14_2D00_9_2D00_2022_5F00_174854_5F00_orgfc66607e.crm.dynamics.com.jpeg

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