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New Reminders - Customer Communication message not coming through?

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Posted on by KJ-03062255-0

I am trying to test the new Reminder features with the customer communication. I have it setup, but the email is not pulling through the message and it is just coming blank. Has anyone had success with the messages coming through on the email or know what might be missing?

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Dynamics 365 Business Central

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Valentin Castravet 32,808 Super User 2026 Season 2 on at

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Can you post screenshots of your set up?

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/
KJ-03062255-0 10 on at

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Here are screenshots:
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YUN ZHU 103,767 Super User 2026 Season 2 on at

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Hi, I have done some simple tests before, I hope the following information can give you some hints.

https://yzhums.com/50446/

Thanks.

ZHU
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Solvi 12 on at

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HI, my experience is that you need to configure report selection for reminders to get the text included in the email.
Gerardo Rentería Ga... 27,623 Super User 2026 Season 2 on at

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Hi, good day
I hope this can help you, and give you some hints.How To Send Reminders In Business Central - Business Central Geek

Best Regards
Gerardo
Durito 44 on at

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Hi OP, was this ever resolved? Thank you!
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Khushbu Rajvi. 23,159 Super User 2026 Season 2 on at

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If this helps: https://www.cloudfronts.in/blog/how-to-setup-and-manage-reminder-in-business-central/
DT-20051640-0 4 on at

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KJ-03062255-0 and Durito

I'm pretty sure I know where your setup is faulty as I've just struggled with the very same issue for hours, but I've managed to fix it now.

Do you still need help or were you able to fix it in the meantime?