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Service | Customer Service, Contact Center, Fie...
Answered

How can I Get the value of a field (Lookup) which is custom field .. How can get that value In Work Order Form

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Posted on by 186

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I have Created a field in which I am Opening a lookup. Above you can see in the image (Technician)

When creating a work order I want Technician to reflect there when I am entering my asset.

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when Entering customer asset. I want to show which technician is assigned to that asset.

Thanks in advance.

I have the same question (0)
  • Verified answer
    Community Member Profile Picture
    on at

    Hi Daniyal3165,

    What you need is populating lookup field of child record(WO) with value from parent record(Asset), you can create a real-time workflow to achieve it.

    Go Settings > process.

    pastedimage1635304741740v2.png

    pastedimage1635308027705v3.png

    pastedimage1635308087155v4.png

    Test Result:

    pastedimage1635304556829v1.pngpastedimage1635308337456v5.png

    Note: the Technician field can be filled after saving current work order record.

    Or you can create a quick view that include Technician field for Customer Asset, then you can add the quick view form into the form of work order, which can be shown immediately when you populate customer asset lookup field.

  • James_Oliver Profile Picture
    186 on at

    Hi Leah,

    Thank you so much for helping me accomplish my Task.

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