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Autosave in Case form sets focus to the Subject field

Posted on by 476

Hopefully someone also experienced this behavior:

When we are typing a (long) answer to a case in the case form, after 30 seconds the focus changes to the Subject field and our typing is interrupted rudely. 

I tried to disabled all our custom scripting, that didn't seem to be the solution. I also tried to disable autosave for this specific form. That doesn't work either; data is indeed not saved, but the event still exists somehow.

The only solution seems to disable autosaving for the whole organization. But I try to avoid that...

Thanks in advance!

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  • Slowytech Profile Picture
    Slowytech 476 on at
    RE: Autosave in Case form sets focus to the Subject field

    I thought I tried this solution already. Somehow I must have made a mistake last try. This time it seems to work, thanks a lot!

  • Slowytech Profile Picture
    Slowytech 476 on at
    RE: Autosave in Case form sets focus to the Subject field

    I thought I tried this solution already. Somehow I must have made a mistake last try. This time it seems to work, thanks!

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Autosave in Case form sets focus to the Subject field

    Refer this on how to disable autosave of a form.

    technet.microsoft.com/.../dn531073.aspx

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