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ReportWe recently had a check batch was accidentally posted that included every open payable. This resulted in the printing of thousands of checks. We print to a PDF writer so the stock was not lost. Our course of action was to void the entire check batch, turn off safe pay communication and then run safe pay extract process. The file generated but was not uploaded to the bank to avoid confusion and issues with that service. Once the file was discarded, we enabled “Duplicate Check Numbers” on Checkbook Maintenance. However, now when we are voiding checks that exist from the second use of that number, GP safe pay is outputting the check amount and payee detail from the original mass check run that was posted and entirely voided already. Our expectation is that the void process of the 2nd instance of the check number would create output for the transaction being voided and NOT the transaction originally voided – regardless that the check number is identical.
I have read ARTICLE ID: 851929 and it is important to note that the Transaction Date is different so I"m not sure why this is happening.
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